FAQ

 Shipping

Your order will be shipped during 1-2 working days.

 

Return & Refund Policy

Thanks for shopping at www.moondisc.eu

If you are not entirely satisfied with your purchase, we're here to help.


Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Warranty

Our products have 1- year Warranty.

What Does a 1-year Warranty Mean? A 1-year warranty is a warranty in which we guarantee remedies for product defects for one year from the date of sale. During that time, We repair or replace the product if some defects present.

 

Contact Us


If you have any questions on how to return your item to us or about warranty, contact us- info@moondisc.eu